Salesforce is the world’s leading CRM platform, offering a cloud-based, multi-tenant, low-code/no-code environment.
👉 Salesforce 是全球领先的 CRM 平台，提供云端、多租户、低代码/无代码环境。
Its core value is helping businesses manage customers, sales, service, marketing, and analytics.
👉 其核心价值是帮助企业管理客户关系、销售、服务、营销和数据分析。
Interview Example Answer:
“Salesforce is a cloud-based CRM platform that helps companies manage customer relationships and automate business processes.”
👉 “Salesforce 是一个基于云的 CRM 平台，帮助企业管理客户关系并自动化业务流程。”
Salesforce 与 Force.com 有什么区别？
| Platform | Description (EN / 中文说明) |
|---|---|
| Salesforce CRM (SaaS) | Used for standard business processes like sales, service, marketing.👉 Salesforce CRM 是 SaaS，用于销售、服务、营销等标准业务。 |
| Force.com (PaaS) | Platform for building custom apps with Apex and custom objects.👉 Force.com 是 PaaS 平台，用于构建自定义对象与 Apex 应用。 |
Interview Example Answer:
“Salesforce CRM is SaaS for standard business use, while Force.com is the underlying PaaS for custom development.”
👉 “Salesforce CRM 是面向业务的 SaaS，而 Force.com 是底层 PaaS 平台，用于自定义开发。”
多租户架构的优势？
| Advantage | Description (EN / 中文说明) |
|---|---|
| Low Cost | Shared infrastructure reduces expenses.👉 成本低，共享架构降低开支。 |
| Automatic Upgrades | All customers get updates automatically.👉 自动升级，统一维护。 |
| Scalability | Easy to expand without setup.👉 易扩展，无需复杂配置。 |
| Security Isolation | Logical data separation ensures security.👉 数据隔离，安全可靠。 |
Interview Example Answer:
“Salesforce’s multi-tenant design allows all customers to share the same infrastructure while keeping their data secure and isolated.”
👉 “Salesforce 的多租户架构让所有客户共享同一基础设施，同时保持数据安全隔离。”